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Home » Support Ticket

Support Ticketing

Support Ticketing

Web Design & Production

Ongoing Website Design & Dev. (Delivered in 7-14 Working Days)


  • - New Web pages for new ministries or new initiatives
  • - Site Updates - Staff, Ministries, Events, Notes, Sermon Series
  • - Access to our Dev Team for routine updates
  • - Site Edits for dynamic content
  • - Plug in's & security updates
  • - CCB or Rock API management
  • - Splash Artwork, Management, and API or iFrame Management
  • - Calendar / Events API / Plug ins Management
  • - ** NOTE: Sermon Notes (We will update sermons and sermon notes every Monday)
Rush Task?
MM slash DD slash YYYY

Graphic Design

Graphic Design (Delivered in 7-14 Working Days)

  • - Series Graphics
  • - Web Graphics
  • - Social Graphics (IG, FB, YouTube, TikTok)
  • - New Brand or Ministry Graphics (Additional time required 14-30 Working Days)
  • - Ministry Brand Refresh (As Needed)
  • (Additional time required 14-30 Working Days)
  • - Overall Brand Management (Align all brands)
  • - Subsplash Graphics
  • - Post Cards
  • - Ad Graphics - (up to 7 days): Development of the actual graphic assets need for the campaign
MM slash DD slash YYYY
MM slash DD slash YYYY
Drop files here or
Max. file size: 80 MB.
    MM slash DD slash YYYY
    MM slash DD slash YYYY
    Drop files here or
    Max. file size: 80 MB.
      MM slash DD slash YYYY
      MM slash DD slash YYYY
      How Will This Be Promoted
      How Will This Be Printed
      Desired Graphic Dimensions
      Width
      Height
       
      Drop files here or
      Max. file size: 80 MB.
        Drop files here or
        Max. file size: 80 MB.

          Please be sure to submit a separate support ticket request under "Website Design and Production"

          MM slash DD slash YYYY
          Provided copy to pair with ad creative

          Tech Support

          Entered into workflow within 1 working day. Minimum 7 day turn around.
          MM slash DD slash YYYY

          Bumper Video Production

          (1) Series Bumper (Every 4-6 weeks) (We stay 30-45 days out) (1) Social Series Promo / Teaser


          Ala Cart Video Available ($100/Hour) (Delivered in 30 - 45 Working Days)
          • - Special Events
          • - Announcements
          • - Year End Videos
          • - Church Updates
          • - Ministry Promotions
          • - Onboarding / Compass Living room topics
          • - About Us
          • - Giving Campaigns
          • - Overseas Missions
          • - Overseas Sermon Filming
          • - Off site filming
          • - Teaching Series for Exploration or Rooted
          • - Ad's Videos
          • - Testimonials (Story of Transformations)
          Drop files here or
          Max. file size: 80 MB.
            Words that describe the feel
            What would you want people to think/feel as they watch this?

            Photography

            Onsite Photography (Delivered in 30 - 45 Working Days) (1) Monthly Photography Shoot

            1-2 hours of photography for special events, services, baptisms, The Bridge, Students, Cafe, ect.

            **NOTE: If we don’t have a request by the 15th of each month then we will have our photographer work off our team's running shot list to keep content and images on the website and for social fresh. Since credits don’t roll over month to month we will always be capturing something!

            MM slash DD slash YYYY
            Shoot Time
            :
            Shoot Location
            Please provide desired shot list and we will knock out as many as possible within the 1-2 hour time frame.
            Drop files here or
            Max. file size: 80 MB.

              Ad Campaign Set Up

              Ad campaign details and setup

              Please provide details requested below for ad ad campaign setup and details. If a ticket for ad campaign creative has not yet been submitted please do that prior to submitting this form.

              (up to 5 days after approval of Campaign Creative)

              MM slash DD slash YYYY
              MM slash DD slash YYYY
              Have you already placed a request for Campaign Creative Assets to be developed or do you already have Campaign Creative Assets ready to use for this campaign?

              First please submit a ticket for Campaign Creative

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