Support Ticket

What Type Of Support Do You Need(Required)

What Kind Ad support is needed?

Web Design & Production

Ongoing Website Design & Dev. (Delivered in 7-14 Working Days)

- New Web pages for new ministries or new initiatives
- Site Updates - Staff, Ministries, Events, Notes, Sermon Series
- Access to our Dev Team for routine updates
- Site Edits for dynamic content
- Plug in's & security updates
- CCB or Rock API management
- Splash Artwork, Management, and API or iFrame Management
- Calendar / Events API / Plug ins Management
- ** NOTE: Sermon Notes (We will update sermons and sermon notes every Monday)

Rush Task?

I need this RUSHED and I agree to pay $500 to do so.

Specific Need Title(Required)

New page or Existing Page?(Required)

New Page Name(Required)

Existing Page Name(Required)

Do you have all the required Web Assets?

How do you plan on delivering Web assets

Please Specify How Assets Will Be Delivered(Required)

Desired Need Deadline

Instructions

Graphic Design

Graphic Design (Delivered in 7-14 Working Days)

- Series Graphics
- Web Graphics
- Social Graphics (IG, FB, YouTube, TikTok)
- New Brand or Ministry Graphics (Additional time required 14-30 Working Days)
- Ministry Brand Refresh (As Needed)

(Additional time required 14-30 Working Days)

- Overall Brand Management (Align all brands)
- Subsplash Graphics
- Post Cards
- Ad Graphics - (up to 7 days): Development of the actual graphic assets need for the campaign

What Kind Of Graphical Work Is Needed

Ad Campaign Name

Sermon Series Name

Sermon Series Tagline

Starting Week
MM slash DD slash YYYY

Ending Date
MM slash DD slash YYYY

Relevant Series Details

Creative Direction Ideas

Series Overview Paragraph

Graphical Inspiration

Drop files here or

Max. file size: 80 MB.

Event Name

Event Start Date
MM slash DD slash YYYY

Event End Date
MM slash DD slash YYYY

Event Details

Other dates to be aware of

Image Resource Upload

Drop files here or

Max. file size: 80 MB.

Print Name

Relevant Start Date
MM slash DD slash YYYY

Relevant End Date
MM slash DD slash YYYY

Print Details

How Will This Be Promoted
Web
Social
Digital ADs
TV Displays
Printed

How Will This Be Printed
Postcard
Flyer
Poster
Large Display
Other

Desired Graphic Dimensions
Width
Height

Please Specify "Other" Print Displays That Will Be Used

Upload Any Relevant Image Resources

Drop files here or

Max. file size: 80 MB.

Is This a Current Brand or New Design

Name of Brand

Relevant Image Resources

Drop files here or

Max. file size: 80 MB.

Will these graphics be used for any web production?

Please be sure to submit a separate support ticket request under "Website Design and Production"

Desired deadline for project
MM slash DD slash YYYY

Instructions

Ad Copy Request
Provided copy to pair with ad creative

Tech Support

Entered into workflow within 1 working day. Minimum 7 day turn around.

Specific Need Title

Need Description

Desired Need Deadline
MM slash DD slash YYYY

Bumper Video Production

(1) Series Bumper (Every 4-6 weeks) (We stay 30-45 days out) (1) Social Series Promo / Teaser

Ala Cart Video Available ($100/Hour) (Delivered in 30 - 45 Working Days)

- Special Events

- Announcements

- Year End Videos

- Church Updates

- Ministry Promotions

- Onboarding / Compass Living room topics

- About Us

- Giving Campaigns

- Overseas Missions

- Overseas Sermon Filming

- Off site filming

- Teaching Series for Exploration or Rooted

- Ad's Videos

- Testimonials (Story of Transformations)

Series Title

Video Title

Script of outline or idea of narrative

Scripture to be used as basis or overall theme

Images that help describe the feel (ie. boats, water, people running, happy children

Drop files here or

Max. file size: 80 MB.

Words that describe the feel

What would you want people to think/feel as they watch this?

Photography

Onsite Photography (Delivered in 30 - 45 Working Days) (1) Monthly Photography Shoot

1-2 hours of photography for special events, services, baptisms, The Bridge, Students, Cafe, ect.

**NOTE: If we don’t have a request by the 15th of each month then we will have our photographer work off our team's running shot list to keep content and images on the website and for social fresh. Since credits don’t roll over month to month we will always be capturing something!

Shoot Date
MM slash DD slash YYYY

Shoot Time

Hours

:

Minutes

AM/PM

Is the shoot on campus

Shoot Location
Street Address City State / Province / Region ZIP / Postal Code

Who will we be photographing?

What will be photographing

Please provide desired shot list and we will knock out as many as possible within the 1-2 hour time frame.

Upload any necessary documents

Drop files here or

Max. file size: 80 MB.

Additional Information

Ad Campaign Set Up

Ad campaign details and setup

Please provide details requested below for ad ad campaign setup and details. If a ticket for ad campaign creative has not yet been submitted please do that prior to submitting this form.
(up to 5 days after approval of Campaign Creative)

Relevant Campaign Start Date
MM slash DD slash YYYY

Relevant Campaign End Date
MM slash DD slash YYYY

Campaign Budget

Additional Information

Have you already placed a request for Campaign Creative Assets?
Have you already placed a request for Campaign Creative Assets to be developed or do you already have Campaign Creative Assets ready to use for this campaign?

Give

Locations

Support Ticketing